Privacy Policy & Terms of Use

One Simple Step LLC
Last Updated: January 1, 2026

 

Welcome

Thank you for visiting One Simple Step LLC ("we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.

By accessing or using our website (onesimplestep.today, heathermarra.me, or other sites part of the One Simple Step family), emails, digital products, courses, coaching services, YouTube channel, social media platforms, or any other resources we provide, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Use, and you consent to our collection and use of your personal information as described below.

If you have questions, please contact us at [email protected]

 

Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Sign up for emails, newsletters, or downloadable resources
• Purchase courses, programs, or digital products
• Schedule or participate in coaching sessions (virtual or in-person)
• Contact us through forms, email, or social media
• Participate in surveys, testimonials, or promotional content

Information collected may include:

• Name, email address, phone number, and mailing address
• Payment and billing information
• Health history, symptoms, goals, and progress information (for coaching purposes)
• Communication records and correspondence
• Usage data, including pages visited, time spent, and interactions with our content
• Device information, browser type, IP address, and location data
• Any other information you choose to share with us

We do NOT collect HIPAA-protected health information. Our coaching and educational services are provided outside of a clinical healthcare setting and are not subject to HIPAA regulations.

 

2. How We Use Your Information

Your information is used to:

• Provide coaching, courses, programs, and educational resources
• Process payments and fulfill orders
• Communicate with you via email, text, or other channels
• Personalize your experience and tailor content to your needs
• Send updates, educational content, promotional offers, and announcements
• Improve our services, website functionality, and user experience
• Comply with legal obligations and enforce our Terms of Use
• Conduct research and analysis (in aggregate, anonymized form)

 

3. Data Retention

We retain your personal information for 10 years from your last interaction with us, or as required by law. You may request deletion of your data at any time by contacting [email protected], though we may retain certain information as legally required.

 

 

4. Third-Party Services & Data Sharing

We use trusted third-party platforms and service providers to operate our business, including:

• Kajabi (course hosting, email marketing, client management)
• Stripe (payment processing)
• YouTube (video hosting)
• Google (analytics, advertising, email)
• Social media platforms (Facebook, Instagram, etc.)

These providers have their own privacy policies and handle data according to their terms. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information:

• With service providers who assist in business operations
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer, merger, or acquisition

 

5. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements
• Improve site functionality

You may disable cookies through your browser settings, though this may limit certain features of our site.

 

 

 

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure. By using our services, you acknowledge and accept this inherent risk.

 

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Restrict or object to certain data processing
• Request a copy of your data

To exercise these rights, contact [email protected]

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

 

Terms of Use

1. Acceptance of Terms

By accessing or using any of our services, content, or resources—including our website, emails, social media, YouTube channel, courses, programs, or coaching sessions—you agree to be bound by these Terms of Use.

If you do not agree, do not use our services.

 

2. About One Simple Step LLC

Heather Marra is a licensed Physical Therapist operating One Simple Step LLC as a wellness coaching and educational business.

Important Distinctions:

• Our services are coaching and education-focused, not clinical physical therapy
• We operate outside of a traditional clinical healthcare setting
• We do not provide medical diagnosis, treatment, or physical therapy services through this business
• We are not operating under HIPAA regulations in this capacity
• Sessions labeled as "coaching" are wellness coaching, not clinical care

Your Responsibilities:

• You are responsible for your own health decisions
• You must consult with your primary care physician or licensed medical provider before making any health-related changes
• You should always seek medical advice from qualified healthcare professionals for any medical conditions, symptoms, or concerns

 

3. Educational & Informational Purposes Only

ALL CONTENT PROVIDED BY ONE SIMPLE STEP LLC IS FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY.

This includes:

• Website content and blog posts
• Email communications and newsletters
• Digital products, courses, and programs
• Coaching sessions (virtual and in-person)
• YouTube videos and social media content
• Downloadable resources and guides
• Any other materials we provide

This content is NOT:

• Medical advice, diagnosis, or treatment
• A substitute for professional medical care
• Physical therapy services
• A doctor-patient or therapist-patient relationship

 

4. No Medical Advice or Guarantees

We do NOT:

• Provide medical advice, diagnosis, or treatment
• Treat, cure, or prevent any disease or medical condition
• Guarantee any specific results or outcomes
• Replace the need for professional medical evaluation and care

Results vary from person to person based on numerous individual factors. Your success depends on your effort, consistency, individual circumstances, and health status.

We make NO GUARANTEES regarding outcomes, results, symptom relief, or health improvements of any kind.

 

5. Assumption of Risk & Personal Responsibility

By using our services, you acknowledge and agree that:

• You are solely responsible for your decisions, actions, and results
• You use our information, recommendations, and resources entirely at your own risk
• You will not hold One Simple Step LLC, Jenn Blosil, or any affiliated parties liable for any injury, loss, or damages resulting from your use of our content or services
• You are physically and mentally capable of participating, or have obtained medical clearance to do so
• You will immediately stop any activity that causes pain, discomfort, or concern, and seek medical attention as needed

 

 

6. Medical Disclaimer

SEEK IMMEDIATE MEDICAL ATTENTION IF:

• You experience severe or worsening symptoms
• You have acute pain, bleeding, or other concerning symptoms
• You are pregnant or postpartum (always consult your provider first)
• You have any medical condition requiring professional oversight

Always consult your physician before beginning any new exercise, movement, or wellness program.

 

7. Consent to Recording & Use of Likeness

While routine 1:1 coaching sessions are not recorded, we may occasionally create promotional content, testimonials, podcasts, videos, or educational materials featuring clients or participants.

By participating in any recorded content, you consent to:

• Being recorded (video and/or audio)
• The use of your name, image, voice, and likeness
• Distribution of this content across our platforms (website, YouTube, social media, marketing materials)
• Editing and use of content for promotional and educational purposes

We will always obtain explicit consent before recording any session or using your likeness. You may decline to participate in any recording at any time.

 

8. Payment Terms & Refund Policy

Payment:

• All fees must be paid in full at the time of purchase unless otherwise agreed
• We use Stripe for payment processing; your payment information is subject to Stripe's privacy and security policies
• Prices are subject to change without notice

Refund Policy:

• We offer a 48-hour refund policy on courses and digital products
• Refund requests must be submitted within 48 hours of purchase to [email protected]
• Refunds are processed within 7-10 business days
• Coaching sessions and custom services are non-refundable once delivered
• Access to materials is revoked upon refund

 

9. Intellectual Property

All content, materials, courses, videos, graphics, logos, and resources are the exclusive property of One Simple Step LLC and are protected by copyright, trademark, and intellectual property laws.

You may NOT:

• Copy, reproduce, distribute, or resell any content
• Share login credentials or course materials with others
• Use our content for commercial purposes without written permission
• Remove copyright notices or claim content as your own

You MAY:

• Access materials for personal, non-commercial use
• Implement strategies and concepts in your own life

Violations will result in immediate termination of access and potential legal action.

 

10. Affiliate Links & Recommendations

We may include affiliate links or recommend products and services. If you make a purchase through these links, we may earn a commission at no additional cost to you.

We only recommend products we genuinely believe may benefit you, but you are responsible for your own purchasing decisions and evaluation of third-party products.

 

 

11. External Links & Third-Party Content

Our website and platforms may link to external websites, resources, or third-party content. We are not responsible for:

• The accuracy, content, or practices of external sites
• Privacy policies or terms of third-party platforms
• Products or services offered by other providers

You access external links at your own risk.

 

12. Communication & Marketing

By providing your contact information, you consent to receive:

• Emails, newsletters, and educational content
• Promotional offers and product announcements
• Updates about our services and programs

You may unsubscribe at any time using the link in our emails or by contacting [email protected]

We will never spam you or share your email with third parties for their marketing purposes.

 

13. Prohibited Conduct

You agree NOT to:

• Use our services for any unlawful purpose
• Harass, threaten, or harm others
• Impersonate any person or entity
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Violate any applicable laws or regulations

We reserve the right to terminate access for any user who violates these terms.

 

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

One Simple Step LLC, Jenn Blosil, and all affiliated parties shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to use our services
• Any errors, omissions, or inaccuracies in content
• Unauthorized access to your personal information
• Any injury, loss, or damage resulting from use of our content or recommendations

You use our services entirely at your own risk.

 

15. Indemnification

You agree to indemnify, defend, and hold harmless One Simple Step LLC, Heather Marra, and all affiliated parties from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of others
• Any false or misleading information you provide

 

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict of law principles.

Any disputes shall be resolved through:

1. Good faith negotiation
2. Mediation (if negotiation fails)
3. Binding arbitration in Kentucky (if mediation fails)

You waive the right to participate in class action lawsuits.

 

17. Modifications to Terms

We reserve the right to update, modify, or revise these Terms and our Privacy Policy at any time. Changes will be effective immediately upon posting.

Continued use of our services after changes constitutes acceptance of the updated terms.

We encourage you to review this document periodically.

 

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and One Simple Step LLC regarding use of our services.

 

20. Contact Information

For privacy questions, technical support, or general inquiries:

Email: [email protected]
Business: One Simple Step LLC

 

Your Consent

BY USING ANY OF OUR SERVICES, CONTENT, OR RESOURCES, YOU CONFIRM THAT:

✓ You have read and understood this Privacy Policy and Terms of Use
✓ You agree to be bound by these terms
✓ You consent to our collection, use, and storage of your personal information as described
✓ You understand this is educational coaching, not medical care
✓ You will seek appropriate medical advice from licensed healthcare providers
✓ You accept full responsibility for your health decisions and outcomes

 

Thank you for trusting One Simple Step LLC as part of your wellness journey. We're honored to support you through education, coaching, and resources—while you remain empowered as the decision-maker in your own health.